Refund Policy

This policy explains refunds for Sparks packs and the Pro subscription. It is part of the Terms of Service. It does not limit any consumer rights you have under the law of your country.

1. Where you bought matters

• In the app (App Store or Google Play). Apple and Google are the sellers of in-app purchases and decide on refunds. Request a refund at reportaproblem.apple.com or in your Google Play order history. We cannot refund these purchases ourselves.
• On the website (aish-talk.com). Website orders are sold by our reseller Paddle.com, the Merchant of Record. Refunds are issued by Paddle to the original payment method under the rules below.

2. Sparks packs bought on the website

• You can ask for a full refund within 14 days of the purchase.
• When a pack is refunded, the Sparks from it that are still on your balance are removed. Sparks already spent on results cannot be returned.
• After 14 days purchases are final, except where the law requires otherwise or the purchase was charged by mistake.

3. The Pro subscription bought on the website

• Free trial. If you cancel before the trial ends, you are not charged at all. The trial is offered once per person.
• First payment and renewals. You can ask for a full refund of a subscription payment within 14 days of that charge. Pro ends when the refund is made.
• After 14 days the payment for the current period is not refunded, but you can cancel at any time: Pro stays active until the end of the paid period and no further charges are made.
• If you forgot to cancel and were charged for a renewal you did not use, write to us within 14 days — we will refund it.

4. Results that could not be created

If a picture, comic, or video could not be created through our fault, the Sparks are returned to your balance automatically — no refund request is needed.

5. How to request a refund

• Reply to the Paddle receipt email or find your order at paddle.net and request a refund there, or
• write to us through the contact form and give the email address used at checkout and the order number from the receipt.

Refunds are made to the original payment method, usually within 5–10 business days depending on your bank. Taxes are refunded together with the price.

6. Chargebacks

Please contact us before disputing a charge with your bank — we resolve most payment issues quickly. When a payment is reversed by a chargeback, the Sparks or Pro bought with it are removed.

7. Contact

Questions about refunds — through the contact form. What to do if a payment failed or Sparks did not arrive is on the Payment problems page.